3. Equipping Your Ground Handling Team for Success
A successful aircraft equipment strategy is more than just the GSE; it's the ground handlers who work with it every day to keep operations running. Understanding the behavior of ground handlers with fleet telematics or supervision oversight can drive the success of your ground handling operations way up.
Finding the areas that need improvement within the ground handling team enables airports to personalize their strategy to their workforce. Using telematics fleet management, airports can find accurate data on ground handlers, such as time logs, speed records and impact reports. Several ways an airport can utilize this information include:
- Updating training plans for ground handlers in problem areas
- Incorporating valuable data in performance reviews and reward systems
- Incentivizing good performance; further increasing the standards at which airports operate